The refill scheme
Bring back your empty jar and we'll refill it and knock money off your next order. No need for new packaging every time.
This isn't an afterthought — it's part of how we intend to operate. Glass jars last for years and there's no good reason for each order to create a new one.
Finish your jar
Use every last bit — the balm keeps well and there's no rush.
Bring it back
Return your empty jar in person at collection, or post it back to us. We'll cover return postage costs on your next order — just get in touch first and we'll sort the details.
We clean and refill
Each returned jar is thoroughly cleaned before being refilled with a fresh batch. The same formula, the same care, less waste.
Money off your order
You'll receive a discount on your next order as a thank you for closing the loop. We'll confirm the current refill price when you get in touch.
Ready to refill?
Get in touch before sending your jar back so we can arrange everything — we'll confirm timing, current refill pricing, and return postage details.
Questions? See the FAQ for answers about how the refill scheme works in practice, or contact us directly.